Refund & Cancellation Policy
Please read before paying. Custom digital creative work has different refund rules than physical products.
1. Before production starts
You may cancel on WhatsApp for a refund of amounts paid, minus any non-refundable fee we disclosed (if any) before you paid.
2. After production starts / preview stage
Partial refund or rework may be offered at our discretion depending on how much work is already completed.
3. After final delivery
Custom digital creative files are generally non-refundable once delivered, except where required by applicable consumer law or if we failed to deliver the purchased package after payment.
4. Quality issues
Contact us within a reasonable time (for example 48–72 hours of delivery) with specific examples. We may rework or replace files where the issue is on our side (wrong package count, failed delivery, clear process error).
5. Preference / expectation issues
AI results can differ from a mental “perfect” reference. Dislike of artistic style alone after delivery does not automatically create a full refund right. Ask about revisions before paying if you need a written revision promise for your order.
6. Wrong package / user error
Changes after delivery (e.g. wanting more photos) may require a new paid order or upgrade fee confirmed on WhatsApp.
7. Payment disputes
Please contact us first on WhatsApp to resolve issues before initiating a chargeback. We will try to resolve good-faith disputes quickly.
8. How to request
Message +91 92174 47876 with your order details, payment reference, and reason. Eligible refunds are processed using a reasonable method and timeline after approval.